Privacy Policy:

We value your privacy and security extremely seriously. Therefore you will find that for all online orders we only use a worldwide established and secure payment gateway system to process your order

We will never disclose your email or address details to 3rd parties, and will only retain your details for specific Posh Leather promotions from time to time, which you may also opt out of at any time by emailing us and letting us know.

If you have any questions or comments then please email us.

Shipping:

We deliver across Europe, North America and Australasia. Please email us for a shipping quotation to your specific country for all bulk orders. All retail orders have a 2-3 week shipping timeframe and shipping cost for small direct retail orders are listed within the online catalogue. For all bulk orders please contact us for accurate estimate for shipping timing of your order

The main courier service we use for all our UK & International deliveries is DPEX & Skynet and all orders are allocated a tracking number which gets emailed to you upon order dispatch from us. Please email us here if unsure of anything else. Thank you

Terms & Conditions:

1) All our items come with a 3 month manufacturing defect money back guarantee subject to normal wear & tear

2) We are a international company and we often process orders to be dispatched directly from our international supplier base

3) Customer satisfaction is our top priority and your feedback is essential in order for us to continuously improve our service

4) We can only issue refunds or exchange once we receive back the item(s) and conditions below are met:

i) We will refund or exchange if an item is delivered defective however please be assured that all orders are 100% quality inspected and date stamped with photo evidence against your invoice prior to shipment

ii) For any other reason for return we are unable to refund any postage charges applied by us or incurred by you

iii) For exchanging a incorrectly ordered item, email us for a RMA (Returns Merchandise Authorization) after which you must securely re-package the item include any postal fee (online payment instructions given in RMA) and send to our UK returns address below;

Dental Devices The Instruments Company LTD
122 Morley Road London
E10 6LL United Kingdom

(Please note that we are a internet based company and the address above is a returns collection address only)

iv) The process and timeframe for receiving your requested replacement item(s) will be detailed in your RMA

v) We cannot refund or exchange an item that has been ordered with ANY requested alteration (this includes non standard inside leg length alterations, if requested upon order), so please provide measurements at your own risk

vi) We cannot accept returns that have been used or damaged in transit due to packaging so please ensure item(s) are packaged and insured appropriately with proof of postage

Dental Devices The Instruments Company LTD
122 Morley Road London
E10 6LL United Kingdom

(Please note that we are an internet based company and the address above is a returns collection address only)